FAQ

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DO I NEED AN ACCOUNT TO PLACE AN ORDER?

YES, YOU NEED TO SIGN UP IN ORDER TO PLACE YOUR ORDER AND IT IS COMPLETELY QUICK AND FREE. THAT WAY, WE CAN ESNURE YOU WILL HAVE A SMOOTH SHOPPING EXPERIENCE WITH US. YOU WILL ALSO HAVE ACCESS TO MANY ADVANTAGES, SUCH AS YOUR WISHLIST, PROMOTIONS AND OUR ONLINE STORE UPDATES JUST TO NAME A FEW.

HOW DO I FIND A SPECIFIC ITEM?

IF YOU KNOW EXACTLY WHAT YOU ARE LOOKING FOR, KINDLY TYPE IN THE NAME OF THE ITEM IN OUR SEARCH TAB AT THE LEFT UPPER CORNER OF THE ONLINE STORE PAGE AND IT WILL AUTOMATICALLY DIRECT YOU TO IT.

HOW DO I KNOW IF AN ITEM IS IN STOCK?

OUR ITEMS FROM THE BOMBER PROJECT VOL.1 ARE MADE BY ORDER. AS A LIMITED NUMBER OF ORDERS CAN BE TAKEN, YOU ARE ABLE TO PRE-ORDER UNTIL THE ITEM CAN NO LONGER BE FOUND. THE ITEMS FROM THE ARCHIVES PROJECT VOL.1 HOWEVER, HAVE LIMITED QUANTITY IN STOCK AND WILL BE STATED AS [SOLD OUT] IF THEY HAVE BEEN PURCHASED. PLEASE NOTE THAT EVEN IF A PRODUCT IS IN YOUR SHOPPING BAG, IT IS NOT RESERVED AND WILL BE AVAILABLE TO OTHER CUSTOMERS WHILE YOU ARE BROWSING.

HOW DO I SELECT MY CORRECT SIZE?

CLICK ON 'SIZE GUIDE' ON THE ITEM'S PAGE TO VIEW OUR CONVERSION CHART. WE ALSO PROVIDE FIT INFORMATION AND MODEL MEASUREMENTS FOR EACH STYLE UNDER THE 'SIZE & FIT' TAB.

HOW DO I MAKE A PURCHASE?

IT IS QUITE EASY; SIMPLY SELECT THE ITEM YOU WISH TO ORDER AND ADD IT TO YOUR BAG. ONCE READY TO PROCEED TO CHECKOUT, FOLLOW THE STRAIGHTFORWARD PROMPTS BY ENTERING YOUR PAYMENT DETAILS, SHIPPING INFORMATION AND METHOD TO COMPLETE THE PROCESS.

CAN I ORDER BY TELEPHONE?

OF COURSE YOU CAN. PLEASE REACH OUT TO US ON +961 70 968 388 WITH THE DETAILS OF THE ITEM YOU WISH TO PURCHASE SO WE CAN HAPPILY PROCESS YOUR ORDER.

WHAT PAYMENT METHODS AND CURRENCIES ARE ACCEPTED?

WE ACCEPT BOTH CREDIT CARDS AND DEBIT CARDS (VISA AND MASTERCARD). PAYMENTS ARE TO BE DONE IN USD ONLY.

IS IT SAFE TO USE MY CREDIT CARD?

WE WORK HARD TO ENSURE YOUR PURCHASE IS SAFE AND SECURE. FOR YOUR PROTECTION, ALL ORDERS GO THROUGH A RIGOROUS FRAUD-CHECKING PROCESS.

WHEN WILL MY CARD BE CHARGED?

YOUR CARD WILL BE CHARGED AND THE AMOUNT WILL BE RETRIEVED ONCE YOUR ORDER IS PLACED. WE MAY NEED TO REFER TO THE ISSUER OF YOUR CARD FOR APPROVAL IF ANY ISSUES ARISE.

HOW WILL I KNOW YOU HAVE RECEIVED MY ORDER?

RIGHT AFTER YOU PLACE AN ORDER, YOU WILL RECEIVE AN EMAIL ACKNOWLEDGING YOUR ORDER REQUEST HAS BEEN RECEIVED. THIS DOES NOT MEAN IT HAS BEEN CONFIRMED: YOU WILL BE NOTIFIED ONCE YOUR ORDER IS ACCEPTED AND THE ITEMS ARE PROCESSED FOR PRODUCTION. AT THIS POINT YOU WILL RECEIVE A SECOND EMAIL FROM US CONFIRMING YOUR ORDER. IF ANY OF THE ITEMS YOU HAVE ORDERED ARE UNAVAILABLE YOU WILL BE QUICKLY INFORMED AND YOUR PAYMENT FOR THE ITEMS WILL NOT BE PROCESSED OR WILL BE REFUNDED.

WHEN WILL I RECEIVE MY ORDER?

THE ESTIMATED DELIVERY WINDOW FOR EACH PARTICULAR ITEM WILL BE LOCATED ON THE PRODUCT PAGE UNDERNEATH THE ' DELIVERY ' TAB. OUR TIME FOR PRODUCTION WOULD BE A MAXIMUM OF TEN WORKING DAYS FOR PRE-ORDERED ITEMS SUCH AS THOSE FROM THE BOMBERS PROJECT VOL.1.
FOR PIECES ALREADY IN STOCK, SHIPMENT WILL BE SCHEDULED TWO TO THREE DAYS FROM ORDER CONFIRMATION.
ONCE YOU HAVE PURCHASED AN ITEM, THIS INFORMATION WILL BE REFLECTED IN YOUR CONFIRMATION EMAIL AS WELL AND YOU WILL BE KEPT UP TO DATE WITH THE ITEM'S STATUS, INCLUDING ONCE IT HAS BEEN DISPATCHED WITH ITS TRACKING NUMBER TO MONITOR.

HOW WILL YOU SHIP MY ORDER?

YOUR ORDER WILL BE SHIPPED FROM BEIRUT, LEBANON VIA DHL, ARAMEX OR FEDEX. WE DO NOT DELIVER TO P.O. BOXES. THE SHIPPING EXPENSE WOULD HAVE BEEN AUTOMATICALLY CALCULATED AT CHECKOUT AND ALREADY COVERED BY YOUR SIDE UNLESS SHIPPING OF THE ITEM IS ALREADY COMMUNICATED TO BE FREE OF CHARGE, SUCH AS PURCHASES FROM THE ARCHIVES PROJECT VOL.1. YOU WILL BE NOTIFIED BY EMAIL ONCE IT HAS BEEN DISPATCHED STATING ITS TRACKING NUMBER AND ITS MORE ACCURATE DATE OF DELIVERY.

DO I HAVE TO PAY FOR IMPORT AND DUTY CHARGES?

IMPORT DUTIES, CUSTOM TAXES AND TARIFFS ARE TO BE HANDLED BY THE CUSTOMER'S SIDE. AS WE HAVE NO CONTROL OVER ITS PRICING, IT IS RECOMMENDED TO CONTACT YOUR LOCAL CUSTOMS AUTHORITY TO HAVE AN APPROXIMATE PRICE OF IT. THESE CHARGES ARE TO BE PAID IN ORDER TO RELEASE YOUR PACKAGE FROM CUSTOMS. THEY WILL NOT BE REFUNDED AND WE ARE NOT RESPONSIBLE FOR THEM.

CAN I CANCEL MY ORDER OR MAKE CHANGES TO IT?

CANCELLATIONS ARE ACCEPTED WITHIN 24HOURS OF PLACING THE ORDER. ANY CHANGES TO THE ORDER MUST BE COMMUNICATED DIRECTLY BY REACHING US ON ONLINE@HUSSEINBAZAZA.COM WITHIN THAT TIME FRAME AS WELL.

CAN I EXCHANGE MY ORDER?

*NO EXCHANGES, REFUNDS OR RETURNS ARE ACCEPTED FOR ITEMS PURCHASED FROM THE ARCHIVES PROJECT VOL.1. SECTION.
HOWEVER, IF ORDERS ARE PLACED FROM OTHER PROJECTS, YOU HAVE 24 HOURS FROM ORDER PLACEMENT, OR 48 HOURS FROM RECEIVING YOUR ORDER TO REQUEST FOR AN EXCHANGE. EXCHANGES ARE ONLY ALLOWED IF IT IS A SIZE REQUEST, PROVIDED THE SIZE WANTED EXISTS. ITEMS CAN NOT BE EXCHANGED INTO OTHER ITEMS, OR OTHER COLORS. IF YOU WOULD LIKE TO REQUEST AN EXCHANGE AFTER RECEIVING YOUR PIECE, THE ORIGINAL ITEM MUST FIRST BE RETURNED.

HOW DO I REQUEST AN EXCHANGE?

YOU CAN CHOOSE TO REQUEST AN EXCHANGE BY CONTACTING US ON ONLINE@HUSSEINBAZAZA.COM WITHIN 24 HOURS FROM ORDER PLACEMENT, OR 48 HOURS FROM RECEIVING YOUR ORDER. WE WILL GET BACK TO YOU THE SOONEST POSSIBLE TO CONFIRM YOUR REQUEST. IF APPROVED AND THE ITEM WAS DELIVERED, IT MUST BE RETURNED TO US UNUSED WITH ALL BAZAZA TAGS AND LABELS STILL ATTACHED. RETURNS THAT DO NOT MEET OUR POLICY WILL BE SENT BACK TO YOU. PLEASE NOTE RETURN SHIPPING EXPENSES ARE TO BE COVERED BY YOUR SIDE.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?

*NO REFUNDS ARE ACCEPTED FOR ITEMS PURCHASED FROM THE ARCHIVES PROJECT VOL.1. SECTION.
HOWEVER, IF ORDERS ARE PLACED FROM OTHER PROJECTS AND IF FOR ANY REASON A REFUND HAS BEEN GRANTED, THE FULL VALUE OF THE PURCHASED ITEM WILL BE REFUNDED AND TRANSFERRED BACK TO THE BANK ACCOUNT FROM WHICH WE RECEIVED THE AMOUNT WITHIN 30 DAYS OF PAYMENT RECEIPT. PLEASE NOTE SHIPMENT COST WILL NOT BE REFUNDED WITH IT.